Refund policy
Refund Policy
We have a 30-day satisfaction guarantee. If you're not happy with your purchase, contact us within 30 days of receiving your item and we'll make it right.
How to Request a Refund To start a refund request, contact us at hello@greenroseaffiliates.com with your order number and reason for the request. We do not require items to be sent back to us.
Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. We'll evaluate the issue and offer a replacement or full refund at no cost to you.
Refunds Once your request is approved, you'll be refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since approval, contact us at hello@greenroseaffiliates.com.
Non-Refundable Items We do not accept refund requests for sale items or gift cards.
Exchanges We do not offer direct exchanges. If you'd like a different item, please request a refund and place a new order.
European Union — 14-Day Cooling Off Period If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason. Contact us at hello@greenroseaffiliates.com to initiate.
EU Right of Withdrawal
If you are located in the European Union, you have the right to withdraw from your purchase within 30 days of receiving the last item in your order, without giving any reason.
How to return: You can initiate a return or cancellation directly from your order confirmation page at any time before your order is fulfilled, or within 30 days of delivery.
Return shipping: We offer free return shipping for EU customers.
Refunds: Once we receive your returned item(s), we will process your refund within 14 days. Refunds will be issued to your original payment method.
Exceptions: The right of withdrawal does not apply to:
- Personalized or custom-made products
- Sealed goods that are not suitable for return due to health or hygiene reasons, if unsealed after delivery
- Digital products that have been accessed or downloaded